The promise, in writing
Every stone we sell is covered by the Everfire Promise: thirty days to return it, a manufacturing warranty for life, and a standing invitation to trade up when you are ready. This page is the full written version of those commitments, in plain language, because that is how we intend to honor them.
30-day returns
You have 30 days from the day your stone is delivered to return it for a full refund. No restocking fee, no questions, no explanation required. Return shipping is free and fully insured, we send you a prepaid label and the stone travels back under our coverage, not yours.
The stone must come back unworn and in its original condition, together with its grading report. Because every diamond we source is an individual, graded stone, we inspect each return before it is released back to our network; your refund is issued after that inspection.
To start a return, email hello@everfirediamonds.com with your order number. We will send the prepaid insured label and packing instructions the same business day. The step-by-step process is on our Shipping & Returns page.
Lifetime manufacturing warranty
For as long as you own your stone, we warrant it against manufacturing defects. If a defect in the stone itself is confirmed on inspection, we will replace the stone with one of comparable quality and value, or refund your purchase price if no fair replacement exists.
The warranty covers defects present in the stone as we sold it. It does not cover the ordinary consequences of a life well worn: chips, abrasion, or damage from wear or accident; damage caused during setting or by third-party work; or loss or theft. For those, we recommend insuring your stone, most jewelry insurers will write a policy directly from its grading report.
Lifetime Upgrade
A first diamond is rarely the last word. Whenever you are ready, we will credit 100% of the price you paid toward any stone in our collection priced at at least twice your original purchase price.
The terms are simple. Your original stone comes back to us in its original condition, together with its original grading report. We inspect it on receipt, and your full credit is confirmed once the inspection is complete. One upgrade credit can be active at a time, you can upgrade again in the future, with the new purchase price becoming the new baseline.
To begin an upgrade, email hello@everfirediamonds.com with your original order number and the stone you have your eye on. We will send an insured shipping label and hold your chosen stone while yours is in transit.
Questions and claims
For a return, a warranty claim, or an upgrade, write to hello@everfirediamonds.com. A person reads every message, and we aim to respond within one business day. If something about your stone ever seems wrong, tell us first, most concerns can be resolved with a photo and a conversation before anything needs to ship.